Terms of Service

Last updated: July 14, 2026

Please read these Terms carefully. Sections 11 (Warranty Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), and 15 (Dispute Resolution, which includes a binding arbitration provision and a class action waiver) limit our liability and affect your legal rights.

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Customer") and ContractorHelper ("ContractorHelper," "we," "us," or "our") governing your access to and use of the ContractorHelper software, websites, and services (together, the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.

1. The Service

ContractorHelper is an AI assistant for home service professionals. It reads leads and messages you route to it, drafts replies using the prices, hours, and settings you configure, and either sends them after your one-tap approval or, if you enable automatic sending, sends them within the limits you set. The Service also offers scheduling, quote pages, message templates, and optional integrations. You are solely responsible for the prices, availability, business details, and settings you provide and for every message the Service sends on your behalf.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. You agree to provide accurate information and to keep it current.

3. Your responsibilities and acceptable use

• You must have the right to connect and use each lead source and account you link (including Thumbtack, Angi, HomeAdvisor, email, calendar, and phone) and must comply with their terms.
• You are responsible for complying with all laws that apply to your business, including licensing, advertising, consumer protection, pricing, and communications laws.
• You will not use the Service to send unlawful, deceptive, harassing, or infringing content, to send messages to people who have not consented to receive them, or to violate any third party's rights.
• You will not misuse the Service, attempt to circumvent its guardrails or security, reverse engineer it, or resell it without our written permission.

4. Messaging, calls, and consent (important)

Text messages, voice calls, and voicemails that the Service sends are sent on your behalf, as your communications, to contacts you or your lead sources provide. For every such message and call, you are the sender and the party responsible under applicable law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and messaging laws, and wireless carrier and CTIA requirements.

• You are responsible for obtaining and maintaining any legally required consent before messages or calls are sent to a given person, and for honoring opt-out and do-not-contact requests promptly.
• You are responsible for the content of every message and for ensuring it is accurate and lawful.
• ContractorHelper provides tools to help (including guardrails and the ability to review drafts before sending), but does not provide legal advice and does not guarantee that any message complies with any law. Compliance is your responsibility.
• You agree to indemnify us for claims arising from messages or calls sent through the Service, as described in Section 13.

5. AI-generated content

The Service uses artificial intelligence to generate drafts and suggestions. AI output can be inaccurate, incomplete, or otherwise wrong, and can occasionally produce content that appears plausible but is incorrect. The approval workflow exists so you can catch errors before anything is sent. You are responsible for reviewing AI-generated content and for any decision you make or action you take based on it. The Service does not provide legal, financial, tax, or professional advice, and AI output is not a substitute for your own judgment or that of a qualified professional.

6. Third-party services

The Service integrates with third parties such as Google, Thumbtack, Angi, HomeAdvisor, Twilio, Stripe, and the AI provider you configure. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts or omissions, and integrations may change or stop working if a third party changes or ends its service.

7. Fees, billing, and cancellation

Paid plans are billed in advance on a recurring basis through our payment processor. You authorize us to charge your payment method for the applicable fees until you cancel. You may cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable, and canceling does not entitle you to a refund of the current period. We may change our fees on reasonable prior notice, effective at your next renewal.

8. Customer payments and deposits

If you enable deposits or other payments from your customers, those payments are processed by Stripe and settle to your connected account, less processor fees. ContractorHelper does not hold, control, or take responsibility for those funds. Any dispute, refund, chargeback, or obligation relating to a payment from your customer is between you and your customer, and you are responsible for delivering the goods and services your customer pays for.

9. Your data and content; license

As between you and us, you retain ownership of the business information, prices, messages, and other content you provide or that the Service processes on your behalf ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service and as described in our Privacy Policy. You represent that you have the rights necessary to provide the Customer Data and to authorize its processing.

10. Intellectual property

The Service, including its software, design, and content (other than Customer Data), is owned by ContractorHelper and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

11. Warranty disclaimer

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, ContractorHelper disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service or any AI output will be accurate, complete, reliable, error-free, uninterrupted, or will produce any particular result. ContractorHelper does not warrant any number of leads, replies, bookings, response times, revenue, or business outcomes.

12. Limitation of liability

To the maximum extent permitted by law, ContractorHelper and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost data, or business interruption, arising out of or relating to the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, ContractorHelper's total aggregate liability for all claims arising out of or relating to the Service will not exceed the total fees you paid to ContractorHelper in the twelve (12) months before the event giving rise to the claim, or one hundred U.S. dollars (US $100) if you paid nothing. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You will defend, indemnify, and hold harmless ContractorHelper and its owners, employees, and suppliers from and against any claims, damages, liabilities, penalties, and reasonable costs and attorneys' fees arising out of or relating to: (a) your use of the Service; (b) messages, calls, quotes, or commitments sent or made on your behalf through the Service; (c) your violation of any law, including the TCPA, CAN-SPAM, and state messaging or consumer-protection laws; (d) your Customer Data or business practices; or (e) your breach of these Terms. We may participate in the defense with counsel of our choice, and you will not settle any claim in a way that imposes obligations on us without our consent.

14. Suspension, termination, and data deletion

You may stop using and cancel the Service at any time. We may suspend or terminate your access if you breach these Terms, misuse the Service, or create risk or legal exposure for us or others, and we may discontinue the Service on reasonable notice. On termination, your right to use the Service ends. You may request export or deletion of your data as described in the Privacy Policy, and we may retain limited information as required by law or for legitimate business purposes.

15. Dispute resolution; arbitration; class action waiver

Please read this section carefully. Except for claims that qualify for small claims court and requests for injunctive relief to protect intellectual property, you and ContractorHelper agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court.

You and ContractorHelper waive any right to a jury trial and agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding.

These Terms are governed by the laws of the State of [YOUR STATE], without regard to its conflict-of-laws rules, and the federal Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision. If this arbitration provision or the class action waiver is found unenforceable, the disputes it covers will be decided by the state or federal courts located in [YOUR COUNTY/STATE], and you consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice by email or in the app at least fourteen (14) days before they take effect, unless a change must take effect sooner for legal or security reasons. Your continued use of the Service after a change takes effect means you accept the updated Terms.

17. General

These Terms and the Privacy Policy are the entire agreement between you and ContractorHelper regarding the Service and supersede prior agreements. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Nothing in these Terms creates a partnership, agency, or employment relationship between the parties.

18. Contact

Questions about these Terms: [email protected].